- Delivery of a placed order can take anywhere from 5-25 business days depending on the item size, and the current state of your local postal system. We understand that international shipping can sometimes be slow, but we are absolutely positive that once you receive your package you'll see it was worth the wait!
- We do not consider any parcel "lost or undelivered" until AFTER the full 25 business days pass. In our experience, packages almost always arrive safely! We greatly appreciate your patience.
- Please remember, shipping is FREE worldwide, which also means it can occasionally be a little slow, but it's reliable and we provide tracking on every order.
- If your item does not arrive within the promised delivery time, we can either reship OR refund it for you, no questions asked!
- Occasionally, if purchasing more than one item, we may ship them separately. Do not fear - your entire order will arrive, even if it's in more than one package, and we will provide tracking on each parcel on your order page.
- We are not responsible for lost or stolen mail after a recorded delivery. If you do not have confidence in your local postal service, please purchase at your own discretion. Realistically, mail almost never gets lost, and when it does, we do have you covered. Simply ensure that your address is written correctly, and that you are not moving within the given delivery timeframe, and you should have absolutely nothing to worry about.
Returns / Refunds / Exchanges:
- If you change your mind or do not like your purchase, we accept returns within the first 30 days after receiving your order, for all countries that we ship to.
- Return shipping will be at your expense if it's a personal matter. (ie: buyers remorse) A refund or exchange will then be initiated when the item returns to us in it's unopened and original condition.
- A return is not required if there is evidence that the wrong item was sent to you or if your product was damaged/flawed in some way.
- If the product is flawed or incorrect, we will immediately reship you the correct item completely free of charge with an upgraded method. Or, if the original item is out of stock, we will refund you in full or offer a gift card for an even higher amount! Satisfaction is our personal guarantee here at Kawaii Babe!
- In some cases, we may send you a pre-paid return label to return a damaged or flawed product, however, this is rare and we usually won't make you return a damaged or flawed product. We like to make it right without any extra effort on your part!
- Please be sure to contact us within 30 days after successfully receiving the item to request a return or refund.
- Please feel free to ask any questions you may have about an item prior to purchasing in order to ensure your satisfaction.
Cancelling an order:
- Cancelling an order is usually not possible unless it's within the first hour after purchasing, so please purchase with confidence and certainty!
- We start automatically processing orders within the first 30-90 minutes here at Kawaii Babe. We're very efficient, and pride ourselves on that to your personal benefit!
- If you still want to cancel an order after it's been shipped, rest assured that you can contact us to arrange a return for a full refund once it arrives.